Anyone who has worked in modern JavaScript libraries can relate to JavaScript Fatigue — the pain and stress that comes along with the pace of change in the JavaScript ecosystem in which we constantly change our mind when it comes to the tools that we use.

I’ll give you some examples, but I’m sure you could come up with this list on your own.

• Many of us built large AngularJS (a.k.a. Angular 1) apps, only to have the Angular team deprecate the “old way” and rewrite the framework from scratch
• “React is great!” – 2015… “React is great, but we all use Redux instead of Flux now” – 2016… “Which of these 20 starter projects do I model my React app off of, and do people still use these libraries? I have no idea what all these config files mean!” – 2017
• The hardest part about starting a new React or Angular project is setting up the dev environment (things like starter kits and angular-cli help)
• Use bower npm! But yarn is better, even though it’s like npm, just faster.
• React and Angular 2 are nice, but what about Aurelia, Elm, Vue.js, etc.? Are those going to make React and Angular 2 obsolete in the next year?
• This post sums it up quite well

If 2018 you reads this post, I’m sure you will notice that it’s outdated. The bleeding edge people are probably moving past all of these tools already.

We can argue whether JavaScript Fatigue is good or bad – there are obvious downsides, but you can also argue that we’re just improving really rapidly, which is a good thing, right?

The reality is that this is the world that we live in, and I don’t think people are longing to go back to the MVC + jQuery days. We complain about this, or we can adjust the way we work so that we can succeed in spite of it.

Write small apps

Let’s face it – your code is going to get obsolete a lot faster. You are going to spend a couple years creating a large app and then want to use a different framework. You’ll want to recruit and retain developers who want to use new stuff.

This doesn’t mean that you’re going to rewrite everything every two years, but if we write modular applications, we have a better chance of switching frameworks incrementally and start building modules in a new framework while keeping the old code running. And if you do need to do a rewrite, now you have a much smaller task in front of you.

Just because there’s a new way doesn’t mean the old way is bad

I’m a fan of most of the things in Angular 2, and overall I think it’s very well structured and easy to work in. But this doesn’t mean that Angular 1 is trash. If I were building a new app, I would obviously pick Angular 2, but Angular 1 is going to work just fine. Many times these new frameworks just shuffle a few things around, give things different names, have different conventions, etc. There are many ways to succeed, and just because someone came up with a new way that worked for them doesn’t mean that we can succeed with the old.

Get used to learning

I hope you’re already used to learning, but in software development things are always changing and we need to keep up. I think we should develop a healthy fear of getting behind in the times. Not that you always need to be using the latest and greatest everything, but you can learn a lot from learning new ways of doing things, and many times you can apply the ideas to your existing applications. Also, you’ll have a better idea of when it’s time to start moving to a new framework. If you don’t know where to start, sign up for Pluralsight and see what’s new. You’ll find all kinds of great content to help get you started.

Avoid company standards

Since the JavaScript world is moving so fast, enforcing company framework standards only ensures that you’re going to be behind. I want different teams to try different frameworks and different ways of doing things, because someone else might learn something that can help me. A great way to learn about a new framework is to have a coworker teach it to you by showing you his working code that is in production.

It’s one thing if your company standardizes on something like .NET/SQL Server/Windows or LAMP or Ruby/Rails/Postgres, etc. because infrastructure is involved. But when it comes to JavaScript, it all runs in the browser, so you can plug and play things much easier.

Relax

You don’t always need to be on the bleeding edge. Remember, the goal is to provide value and create working software, even if you’re using last year’s framework.

As developers, we love talk of clean code and nice, friendly code bases. We lament if our higher-ups don’t share our vision of a codebase that resembles a sunny day in a grassy meadow with the birds singing in the trees. Who’s right in this situation? Everyone is probably right… and probably wrong.

Before I bore you with yet another “it depends”, let’s think about why there are different viewpoints on this issue. The obvious answer is that many times it’s a matter of context — people in the business might not do a good job of explaining why delivering results is so valuable to the business, and development teams might not do a good job of explaining why having clean, maintainable code is going to help them deliver better and faster results. I don’t think you need a blog post to tell you that.

I had a fascinating conversation over Thanksgiving about why it is that we have these disagreements. Turns out it’s not always just a matter of context, it also has to do with your personality.

There’s an assessment out there called the Strength Deployment Inventory (SDI). You can read about it if you want the details, but the gist of it is that there are 3 primary ways that we are motivated and deal with conflict, and we all have varying degrees of each motivation.

Source: https://totalsdi.com/

• Performance-oriented – you have concern for task accomplishment and organization of resources to achieve results
• People-oriented – you have concern for the protection, growth and welfare of others
• Process-oriented – you have concern for well-thought out approaches, order, individualism, and self-reliance

It’s possible that you have some or all of some of these traits. There’s no right or wrong here, but it’s really important to understand the way people think (and how you think compared to others).

For example, many managers are performance oriented, and that’s part of what draws them to that role. But many developers tend to be process oriented. Herein lies the seeds of conflict, unless we can try and understand where each side is coming from. Going back to my conversation that I was having, my extremely process-oriented brother-in-law said that even though he knew that sometimes he had a tendency to not be focused enough on results, it was very difficult for him to not write clean code or do a “good job”. Perhaps he needs to do a better job of seeing the importance of results, but I don’t think we should quickly dismiss this as a weakness.

It all comes down to what strengths you need on your team. If you’re developing a smartphone app for a startup, results are pretty much all that matters. But if I need to write a billing system, I want my brother-in-law on the team because we will take full advantage his process-oriented strengths and we need his level of rigor in order to ensure that costly bugs aren’t introduced.

This thought process is not often reflected in job listings that list years of experience and knowledge of various frameworks as job requirements. In reality, whether or not you can adequately explain what an Angular directive is probably very insignificant compared to other innate strengths of the candidate. In my mind, the ideal goal should be to find someone that has the specific strengths that you are looking for so that you can take advantage of the things they are naturally great at. Sure, knowledge of frameworks is important, but it’s much easier to teach someone a framework than it is to change the innate strengths and weaknesses of a person.

We should work really hard to become aware of our weaknesses and improve on them, don’t get me wrong. But if you want to harness the true power of a person, find out what their strengths are and cut them loose in an environment where they can take full advantage of those strengths.

I’m wish I could hear people’s reactions to reading that title. I’m sure there would be a wide variety of opinions, from “don’t you understand what duck typing is?!?” to “why don’t use just use .NET”? Well, I do understand duck typing and I also use .NET, so hopefully this turns into a logical discussion.

I do a lot of .NET development. I practically grew up on .NET and statically typed languages, so my world consists of things like interfaces, dependency injection, and waiting for my code to compile.

If you use dynamic languages, you might thumb your nose at those other things, and brag how you don’t have to use those things in a dynamic language. This is all true, and every time I sit and wait 30 seconds for compile my mind drifts off to a land where I can write code and just run my tests without having to wait 30 seconds to all of my code to compile so that I can test 1% of it.

I love Ruby because I don’t have to have all of the ceremony that I have to deal with in .NET. I love being to able to design objects the way I want without having to structure it in a way that makes it testable. And of course not having to wait for code to compile completely changes the way you write code.

It’s not all rainbows and unicorns

Software development is a series of trade-offs. One thing I really love about Ruby is that you have a lot of freedom but it’s not as dynamic as something like JavaScript (there’s a difference between 1 and ‘1’ and true), but I don’t have all of the constraints of .NET. The trade-off is that I don’t have that check that makes sure that I’m passing objects of the right type into a method or makes sure that an object returns an object a given type. This is where people yell “DUCK TYPING!!!!!”, which is true. In .NET, a class implements an interface if it’s specified in the class definition, which means that it has to implement all of the methods of the interface. In Ruby, there is no explicit interface, and the interface is simply defined by the methods that an object responds to. That’s all well and good.

Do I want compile time checks in Ruby? Well, maybe. The argument against that is that I should have tests that test everything, and in most cases I will. Then you refactor something. You run your tests and they fail, but the failure message is due to something that happened much earlier in the test, and the failure is just exposing that a problem exists somewhere. Now you’re left digging to try and find the place where something is returning the wrong type, and sometimes this takes awhile.

As much as compiling in .NET can suck, the static typing really makes refactoring easier, in part because the refactoring tools are better as a result. I’ll just change stuff and compile and let the build errors tell me exactly where to go. This is about the only time I like compiling. But when you’re used to that check and then it’s not there and you realize that refactoring is a little harder, it makes you think.

I did something about it

If I can’t have compile time checks in Ruby, I can have runtime checks. Then when I run my tests, at least it shows me exactly where things are failing. But after you write raise "Expected Hash but got #{input.class}" unless input.is_a? Hash over and over, you start to feel like there could be a better way. But this is a little better than it was before.

People have thought about this

There has been some discussion about adding static types to Ruby 3, but it doesn’t look like it is going to happen. I suppose I understand, Ruby is a beautifully simplistic, yet powerful language, so I get it if some people aren’t on board with such a radical shift. There also gems like rdl that give you a way to implement runtime type checking.

Other languages have done this

TypeScript is basically JavaScript with static typing and compile time checks. Some people don’t like having TypeScript’s restrictions imposed on them, but most people that have used TypeScript seem to like it. Either way, TypeScript gives a nice blueprint of a way that statically typed Ruby could work (I’m sure there are nuances that make it different, but you get the idea).

Discussion is good

I’m sure that people will continue to debate ideas like this, and if anything it provides a good education on differing philosophies in programming language design and the pros and cons of them all. It’s also a good reminder that there is no perfect programming language, that every benefit comes with a trade-off, and there is more than one right way to get the job done.

When you change code, how do you know that you’re not breaking something? If the code change is small, it can be pretty easy (especially if you have tests). I’m talking about more complicated code changes.

Sure, you have unit tests, but how do you know that everything in the system works together correctly?

Sure, you have end to end acceptance tests for all of the scenarios that you know about, but what if a scenario exists that you didn’t think of?

We can come up with any number of excuses for why bugs happen in production. But what happens when a bug could cause a big problem?

I’m in this situation right now because the relatively large code change I’m implementing could impact how much money we charge our customers. The code I’m writing takes in some input files from a third party and processes them. We could have a big problem if someone gets overcharged or undercharged, or even worse, not at all. There are lots of things that can go wrong. I have a lot of good acceptance tests for my code, so I have good test coverage for the scenarios that I know. What I worry about is the scenarios that I don’t know, or what could cause my code to not get called at all. Because of this, I have to think past the traditional ways that I usually test things.

Searching for test cases

I did a lot of analysis on the data that my code is going to consume. I even wrote some small apps and SQL queries that will parse historical data and look for different combinations of data, and used that to come up with the test cases. What’s tricky is that some of the scenarios do not happen very often, so that means I need to do more digging to find them. At some point, this can become tedious, but in my case it’s worth it.

Watching for unexpected scenarios

Thanks to my data analysis, I have a list of expected scenarios that I’ve seen from past data. In addition to writing tests for all of these scenarios, I’m also writing some queries that will check for evidence that some unexpected scenario happened in production, and I’m running these queries every day. By doing this, I’ll be aware of any potential changes in how the source data comes in, and I also avoid having to write acceptance tests for scenarios that probably aren’t going to happen.

Throw exceptions when you find unexpected scenarios

Not only do I have queries to check for unexpected scenarios, I also have inline checks that will cause the process to stop and throw an exception if I encounter specific unexpected scenarios that could cause an issue, especially when the issue would not otherwise be obvious (in other words, it wouldn’t cause the system to fail, but the system might give me incorrect results). In many cases, it’s a waste of time to discuss, implement, and test some edge cases that is very unlikely to ever happen, but I at least want someone to know if by chance that happens. Now if you’re writing a UI for a website, you might not have the luxury of being able to do this, but when you’re just processing backend files, you can get away with things like this.

Parallel testing against production data

We have a test environment set up with 2 databases – one has 2 day old production data and one has 1 day old production data. We restore these databases from backups every morning and then run in all of the files from 2 days ago into the 2 day old environment, then we compare the results with what’s in the 1 day old database, and theoretically everything should match. There are always exceptions, especially when you have data that was modified by a user after it was created in the database, but this allows me to easily check almost every column on a database table and see that the results from my process match what is currently in production. This has been a huge lifesaver, not only in finding bugs in my process, but for finding unknown scenarios, and for finding bugs in other related processes as well. People have a lot more confidence in your work when you’re able to show tangible proof that your system is working the same as what’s in production.

Writing audit queries that validate the process end to end

In addition to the queries that check for unexpected data, I also have queries that validate that any data received at the beginning of the process will have some resulting output. I need to make sure that the process isn’t silently failing or is failing in a way that I don’t expect.

Checking logs

Hopefully your app logs exceptions somewhere, so as a last resort you should always check for any fallout in the logs.

A different thought process

I find this way of thinking to be a different thought process when it comes to testing. I’m moving past the mechanics of testing (what are my test cases, what tests am I going to write, how can I mock this class, etc.), and trying to find whatever means necessary to not break stuff. Sometimes this is done with automated tests, manual tests, inline sanity checks, writing exploratory code to help me discover scenarios, or some form of production monitoring. The latter three are where I’ve found I’m doing things in a way that I haven’t always done before.

I think the shift in mindset partly comes from owning the responsibility for a feature. At one point a long time ago, I wanted to get my code to work and let QA test it and find bugs. Then I moved to wanting my code to work and wanting to come up with a way to test it. The next step in the progression for me is finding ways to be able to make large changes to the code, not break stuff, and ensure that everything will work with no impact to the business. In each step in the progression, I’m starting to look at the problem at a larger scale and looking at business value and business impact instead of just technical concerns.

One thing I love about software development is that it requires a balance between logical thought and creative thinking. Both are required to be successful, but this is really easy to forget, and it’s the creative side that often gets ignored. I would argue that ignoring the creative side is probably the worst thing that you can do.

When I say that, I’m talking to myself first. As you know, there is often a disconnect between what you believe to be true in your head and how you actually live. I feel like my busy, efficiency-driven life is forcing me in one direction. At work, I’m trying to become more efficient, reduce cycle time, meet deadlines, complete tasks. At home, I’m trying to balance having a family, trying to keep the house from becoming a disaster area, and trying to get enough sleep. Even now as I’m writing this, I know that I could be working and I almost have to tell myself not to. All this leaves little time and energy to be creative. (Proof of this is my drastic decrease in frequency of blog posts over the last year.)

Here’s the problem – it doesn’t really matter if you’re efficient at something if you’re being efficient at the wrong thing. Also, in this fast changing world of technology, what was the right thing yesterday might not be the right thing today. What gets lost when you’re too task-focused is innovation.

We’ve all heard of Google’s famous “20% time” where employees can work on whatever they want. You hear of other startups copying the same idea. This isn’t just another employee perk like free lunches and workout facilities. This is a calculated decision to give people time to innovate, because the company feels that the value of the innovations will far exceed the time spent. Many more established companies are starting to launch “innovation incubators” where they take smart people and let them go off an build innovative stuff without the drag imposed by bureaucracy, meetings, and big-company red tape.

For the rest of us who don’t work at startups or internet companies, innovation may not carry as much value. If you’re maintaining back office internal systems, your tasks are often straight forward and you’re probably not going to come up with a revolutionary idea that will bring in thousands of new customers. But that doesn’t mean that there’s no value in innovation. There are still opportunities to innovate in these work environments, because all software development is a creative endeavor. You still are creating something that will need to meet the needs of the users, and we want to come up with creative ways to do it better, faster, and cheaper.

Developers are strange creatures sometimes. Our quirkiness is often what makes us successful. We may seem to be very structured, logical people who just want to put on their headphones so that we can complete the ticket that we’re working on and move on to the next one. This is true, but developers are also impatient and lazy. We don’t like waiting for our code to compile, we don’t like using frameworks that make things hard to do, and we don’t like writing the same code over and over, and this can drive people to try and come up with creative solutions — if they have room in their head to do it.

I find that if I get overly task-focused, the innovation switch in my head turns off. There is a big difference between “today I’m going to work on X, Y, and Z” and “today I’m going to solve a problem”. One approach has the solution outlined for me, and the other one forces me to innovate. In both cases, a problem is going to get solved, and the solution might be the same either way. The point is that when I go to work with the innovation switch turned on in my head, there exists the potential for something great to happen. It might be completely unrelated to the task at hand, but the value of that innovation could far exceed the value of the everyday task I was working on.

For most companies, it’s not going to make sense to give your employees 20% of their time to work on whatever they want. But there are still things that you can do to encourage innovation.

Pose problems, not solutions

Chances are someone higher up than you in your company is deciding what you’re going to work on. This is good, but I’ve noticed a difference in the way in which these tasks can be handed down. Sometimes I’m given a series of tasks that solves a problem. Other times I’m given a problem and am asked to solve it. I greatly favor have the second approach, for several reasons. First, if I’m given a problem without a solution, I take it as a challenge to come up with a creative way to solve a problem. Second, I’m motivated to solve the problem because I can understand the problem and can see the value that is going to come out of the solution. Third, I just might come up with a more innovative way to solve the problem.

Encourage experimentation

One idea that we introduced at work was the idea of “experimentation time”, where someone can propose something that they want to try out, ask for amount of time to try it, and then go do it and report back the results. This could be anything from trying out a new web framework to refactoring part of our codebase to trying to find ways to run tests in parallel – pretty much anything goes, as long as the goal is to find a way to improve something that we’re working on.

While our IT leadership loved the idea, no one has taken advantage of it yet! I find that interesting because people complain that they don’t have time to innovate but then they don’t actually take the initiative to do it. I’m not working in one of these IT departments with ruthless taskmaster bosses that force unrealistic deadlines on people. I suppose this can be expected from people who typically are focused on getting things done and who are often rewarded and complimented for doing so.

Maybe we should start requiring people to take time to work on something innovative, kind of like how you might be assigned a project in school. Sometimes people don’t feel like they have the freedom to work on something that isn’t working towards meeting a deadline. We practically have to force some people to attend conferences (any other time, people would jump at a chance to take a free trip to a nice destination to learn something and have fun with their co-workers). If we truly value innovation, then we need to find a way to get that message out.

Start with yourself

Time to preach to myself again. How can I sit here and write all this when I’m not giving myself time to innovate and learn? I read this quote today:

Nothing creative will come out of your efforts if you don’t allow your best ideas to incubate. Follow the lead of Warren Buffett and allow time for quiet reading and thinking every day. I recommend devoting at least one hour a day to learning, as Ben Franklin did. Can’t find the time? While you’re commuting or en route to meetings, stay off the phone and listen to a podcast or comtemplate what you’re been reading. You’ll be surprised by what comes out of your brain if you give it a rest sometimes.
–Verne Harnish (Fortune magazine)

The most important things that have happened in my career this year were not because of things I accomplished, but because things I’ve read and heard at conferences, and things I thought about when I was in those spaces when my mind felt clear enough to think about the big picture. Some of these ideas have been career changing for me. Not only that, it reinforces what I’m doing on a day to day basis and gives me motivation to handle the task-based work that consumes most of my day. The challenge is finding the right balance.

People are motivated in many different ways. You can probably think of situations at work where you’ve been really motivated to do awesome things. But what really motivates you if you look beyond the surface?

I’m going to use my current situation as an example. I’m currently doing maintenance on a 6 year old system with a Silverlight front end (and no one uses Silverlight anymore). From a purely technical perspective, it’s not hot new technology, and over the last couple years I’ve watched several developers get sick of doing it. I question whether they are seeing this big picture.

Here’s the thing — the maintenance that we’re doing on our 6 year old Silverlight app is providing a ridiculous amount of business value. I’m able to make changes that have an immediate impact on the users’ ability to do their job, sell new products, and reduce costs.

Are there more “fun” technologies out there? Sure! I play around with things like Ruby on Rails and React on the side because I’m not using them at work and I enjoy working with technologies like that. But my attitude at work depends on my true motivation.

A progression of thought

I’ve spent a lot of time thinking about what motivates me in my career. Am I going to get bored with software development at some point? Are there other roles that I might want to pursue? There are lots of good questions to ask.

I came to the conclusion that I’m not going to get bored with software development because it’s such a big part of our world and the things you can do with technology are too exciting. I’ve also started to understand the underlying reasons that give me motivation.

When I started out in my career, I was like a kid playing with toys. I wanted to do cool things with new technology. I had a limited understanding of what was important to the business, and I was basically just doing whatever work items were in front of me (hopefully with new technology). I had a very small and self-centered view of the world.

Later on, I realized the importance of providing business value. I got into lead roles where I had more interaction with people in the business, and I started to see what was important to them and how technology could solve their problems. I still enjoyed working with new technology, but I started placing more importance on solving business problems. But even at this point, I was missing something very important.

The real underlying motivation for me now is improving people’s lives through software. I want to improve the lives of my users by developing software that makes their job easier and makes them more successful. I want to improve the lives of my managers by helping to solve their biggest problems. I want to provide value to the business and help them achieve their mission. And I want to improve the lives of the people on my team and help us all get that good feeling that you get when you work together with people that you like to achieve something incredible.

It doesn’t really matter what technology I’m using. What really drives me are people. Without people, I’m just typing words on a screen. But when you add people into the mix, I have a much larger purpose then just developing an application. I’m using technology to change people’s lives. And that is a good reason to get up in the morning.

When I think about a lot of the efforts that we make to improve the software development process, I feel like we’re usually trying to make improvements within the system that we are currently living in. What if we could instead disrupt the world that we’re living in by changing something that dramatically changes the game?

Think of what Uber has done. I feel like everyone uses Uber. How many people do you know used taxis on a regular basis? Maybe you used a taxi when you absolutely had to, like when you’re getting from an airport to a hotel. But on a daily basis? No way. The other day a co-worker took an Uber to get to work after dropping his car off to get an oil change. When I asked him how he was going to get back to pick up his car, he said, “I’ll figure it out this afternoon.” That is a game changing idea. It makes you think about transportation in a way that you never thought of before.

Let’s think about the world of software development. I tried to think of some of the big changes I’ve seen in the last few years.

• DevOps and cloud computing – it used to take weeks to get a new server purchased and stood up, but now we can go to a site that automatically provisions a server, installs what I need, and then I can get rid of the server as soon as I’m done with it at a fraction of the cost.
• Git – I remember the first time I heard about branching per feature. In the world of centralized version control systems, branching and merging is hard enough that you would never think about branching per feature. Git makes the cost of branching and merging almost zero, which enables you to work in a completely different way.
• Dynamic languages – I can change a line of code and see the results immediately without having to compile
• Remote working – collaboration tools are improving to make it much easier to work with people that aren’t in the same location as you

Think about the application that you work on and business in which you operate. What are some things that are annoying and slow you down? Some of these things are obvious, but many are really hard to see because they’ve just become “normal” to you. You’ve accepted those things as facts. But what if there were a way to change the facts?

Let me give you some examples.

• What would happen if I didn’t have to wait so long to get answers from people in the business?
• What would happen if I had a faster development laptop?
• What would happen if we were using a different framework/platform/language?
• What would happen if our team could all sit together in the same space?

Those are good questions to ask, and those things might provide a lot of value, but that’s still operating within your current plane of thought. What if we ask more mind-blowing questions?

• What will happen when we improve smartphone battery life so that a phone can operate on a full charge for weeks/months?
• What will happen when computing and network speed increases so that web pages load instantaneously?
• What could you do if everyone had virtually unlimited data and download speeds were measured in gigabytes per second?
• What will happen when mainstream video chat is no longer a grainy, choppy FaceTime or Hangouts video and instead is a clear 4k data stream?
• What will you be able to build if all of these were true?

Will those things help you out today? No, because they mostly aren’t a reality yet. That’s not the point. By thinking about game-changing ideas, it forces you to think on another level. It forces you to think outside the box. It’s surprisingly hard to think outside the limitations of the world in which we live everyday (remember The Matrix?).

This is why I attend certain software development conferences and not others. For example, I’m writing this at the Path to Agility conference. I love going to open space conferences for the same reason.

I go to conferences like #path16 not just to hear mind-blowing ideas, but to hear things to make me think about mind-blowing ideas.

— Jon Kruger (@JonKruger) May 26, 2016

The technology world is changing at an extremely rapid pace, so we’re going to need to change the level of our thinking.

I have 1,408 emails to answer now–prioritizing is important. The younger generation is constantly looking at their phones, so they don’t have time to think strategically.

— Cheryl Krueger, founder of Cheryl & Co.

In a world where we seem to value busy-ness, I feel like we frequently got lost because we don’t often take time to think about where we’re going. I’ve fallen into this trap many times.

Every time this happens to me, I eventually work my way out of the insanity and then wonder what happened that got me so busy in the first place. The thing is I’m almost always bringing it on myself. It’s not like someone’s working me into the ground or anything, I’m just not taking time for downtime.

Not only is over-working yourself tiring, it’s a huge mistake. I find that when I’m constantly consumed by doing things and getting things done, I have no time to think strategically. Some of my best ideas come to me because I my mind is clear and I give myself time and space to think.

Reading

My wife loves to give me a hard time for not reading books. I’m not much a fiction reader, I can’t remember the last time I read a fiction book (it’s probably been since college!). Most of my reading these days is related to technology and business, which some would say is not light reading.

I find it inspirational. I love reading about what people are learning and how people are using technology to change how we do things. We live in an amazing time when anyone with a good idea can turn it into something that changes the world. I’m probably not going to be that guy, but I like being reminded that anything’s possible.

Conferences

I’ve been burned out on conferences for the last couple years. I’ve stopped attending several conferences and user groups that I used to attend on a regular basis. I’m not someone who typically likes to sit in one place and listen to someone talk for an hour, especially when it’s a topic where I could spend 20 minutes reading on the internet and get all of the same information.

I still go to some conferences, but I don’t go planning to learn anything specific. I go because it gives me a space to process ideas and think clearly. I go to talks just to give my mind a trigger for my thoughts. I love talking to people at conferences to hear the ideas that are floating around in their heads.

Free thinking at work

This is a tough one. When I’m at work, I’m putting a lot of effort into focusing on a specific task. I’ll put headphones on so that I can focus on writing a certain piece of code. When we’re in meetings, we try to have a very focused agenda. Everything is focused on completing tasks. So what can you do to promote free thinking at work?

We’ve started doing book clubs at work to promote learning. Some of these are technology focused, some are focused on business acumen. A lot of good conversations happen at the bar after work when people are more inclined to open up about what’s going on in their lives. It’s not that we come up with amazing ideas during these times, but it clears a little space in our head for thoughts to come in.

This is important

I’m starting to make a conscious effort to find ways to stimulate thinking. When I find myself with extra free time, I’m not trying to find projects to fill that time. I’m reading less about “how to use technology X” and I’m starting to read things that will expand my horizons.

What works best for you? That’s up to you to find out, but make sure you’re giving your mind some space to find it.

I find that as software developers, we sometimes lose sight of what it is like to be a user of the systems that we develop. This is ironic since software developers probably consume more software than the average user.

For the apps and systems that I use, I have two very high level yet very important requirements for updates to the application:

• 1. Works as designed (i.e. not buggy, doesn’t crash, etc.)
• 2. Is at least as fast and easy to use as the last version (hopefully faster, but definitely not slower)

Taking the pain

It’s been a rough week for me, mostly due to the fact that we decided to upgrade our solution from Visual Studio 2012/ReSharper 7 to Visual Studio 2015/ReSharper 10. At first, I got excited when I typed “?.” for the first time, but the excitement quickly faded.

• Everything in the IDE felt slower
• Visual Studio would often chew up 60%+ CPU on all cores, even when it seemed like nothing was happening
• ReSharper wouldn’t show me the results of my tests until ALL THE TESTS were done running
• The ReSharper test runner would die a slow death and crash if I ran a lot of tests
• If I open a solution that has a Git repository, I can’t connect to TFS to open work items in the same solution

All of this made me long for the good old days of VS2012 and a version of ReSharper that worked (not to mention that we gave these companies money for these new versions!).

Don’t get me wrong, these newer versions have a lot more features than the old versions. The problem is, I don’t use 90% of them, and they failed to meet my two most important requirements that I mentioned.

I can see how this happens.

Executive: “We need features X and Y so that we can release a new version and sell software!”
Dev team: “But we don’t have enough time to do that well.”
Executive: “That’s OK, just ship it anyway, they’ll purchase it and then we’ll fix the issues.”

In my case, they’re going to get away with it because I don’t have an alternative to Visual Studio and ReSharper right now. But it still feels wrong.

Running through mud

Another example: Why does every new version of an operating system have to get slower? I have a 5 year old MacBook Pro that I had to upgrade from Snow Leopard (which was working great, BTW) to El Capitan because no one was supporting Snow Leopard anymore. Now my MBP feels 5 years old and it’s much slower.

If you’re a Linux person, you’re probably laughing at everything that I’m saying because everything for you is lightning fast with the command line, simple user interfaces, etc. When I was last doing Ruby, we used gVim as our IDE (basically a simple text editor with basic highlighting, basic autocomplete, tabbed windows, and of course the power of Vim). Contrast that with the bloat of Visual Studio.

The opposite experience

This morning, I got the Android Marshmallow update for my LG G4. When I read up on Android Marshmallow, the general sentiment out there seemed to be, “There’s nothing big in this release, just some minor features, increased performance, and better battery life.”

What!!!! I’ve only had Marshmallow for about 4 hours, but I can tell that it’s a little snappier than before. They made minor usability changes in the OS that are nice. I can’t speak for the battery life after just 4 hours, but it doesn’t seem to be any worse than before from what I can tell.

What a breath of fresh air. I don’t have to sacrifice performance for unnecessary feature bloat. I don’t have to buy a new phone to make the latest OS work as designed (right, older iPhone users?). All this makes me a happy user.

You do this to people too

What do your users have to say about the updates you release? Sure, you’re going to have the curmudgeons that don’t like any change, and you can’t please everyone. But too often we ignore the non-functional requirements like performance, usability, and user happiness. Those things might just be more important to your users than those new shiny features you’re working on.

What happens when a user of your application makes a mistake that has negative repercussions? Let’s say this was not a conscious mistake or an act of negligence, it was just an accident, a simple typo, or clicking the wrong button. Whose fault is it?

Is it the user’s fault for being too careless? Is it the developer’s fault for designing a system that doesn’t protect against such mistakes?

What if we’re asking the wrong questions?

This happened to me recently and a light bulb went off in my head. The reason I was asking the wrong questions was due to the way I was viewing my relationship with the users of my application.

Go read those two questions again.

Is it the user’s fault for being too careless? Is it the developer’s fault for designing a system that doesn’t protect against such mistakes?

The key word is fault. We get so obsessed about figuring out who is responsible for a mistake. What if my mistake was not expecting fallible people to make mistakes?

We say things like, “It’s the users’ job to make sure the data is correct.” Maybe it’s their primary responsibility to make sure the data is correct. But when the data is wrong, IT ends us getting partially blamed.

He’s the crux of the matter – you and your users are on the same team. This changes everything.

Shared responsibility

Everyone is responsible for quality, whether that’s the quality of the code, the way that the system is used, or how people consume the data downstream. This doesn’t mean that it’s all on you, but as a member of a software development team, you are a part of the process.

With that being said, what can you do to ensure that the system is used correctly? You could build checks into the system, write audits to check for issues, educate users on how to use the system better, and be aware of how changes to the application might affect people that use it or consume the data. More importantly, you care about all of these things and don’t dismiss things as someone else’s problem.

Care about what your users care about

You know that feeling you get when the smartphone app that you love releases a new version with a fancy UI redesign, more features, and promises of rainbows and unicorns, yet you hate it because it’s slower and the new features make it harder to use it in the way you like? This happens to me all the time!

That’s probably how your users have felt more than a few times. You probably didn’t mean to do it. But it probably happened because you didn’t know the repercussions of your design decisions.

I just spent two months being a user of my application. Not as a tester or a coder, I joined the users’ team. I sat on their floor, I went to their meetings, I did their job along with them. Now I often used SQL to solve problems, but I lived their life and watched how they did things. I had several moments where I groaned because I had to wait for the next release for something to be fixed, and I realized there are many situations where the system doesn’t allow a user to do something the “right” way and they have to find less than optimal ways to get their job done. I saw them spend days doing mind numbingly boring repetitive tasks because IT didn’t have time to help them.

The reason I ended up joining the users’ team is that we wanted to break down the walls that caused all of these inefficiencies. Many of you have had the aha moment when your developers and testers start communicating and owning quality together and you are able to drastically streamline the software development process. We applied to same principle of working together to drastically streamline the business process as well. And along the way, it shifted my mindset as well.

I’m not there yet, but I’m starting to get a better grasp (maybe even a good grasp) of what my users care about. I’m not sitting with them doing their work anymore, but now I go up and ask them a lot more questions, we’re doing more training and user acceptance testing, and I can relate when they have struggles. But even more importantly, the users are starting to realize that I get it.

Prioritize your users

One thing that surprised me when I sat with the users is how many system issues they knew about that I had no idea existed. “Why didn’t they just tell us?”, I would think. Sometimes they would create tickets for us to fix them, sometimes they might send an email, but the tickets often got lost in the backlog and the issues wouldn’t get resolved. So they just stopped telling anyone about the issues because they felt that no one was listening.

How frustrating! Believe me, in IT we were getting A LOT done. But we weren’t prioritizing our users, and they didn’t think they could count on us.

The other day, I got an email from one of the users explaining some problems they were having. I was ecstatic! They took the time to write that email because they actually think that it might do some good.

I can’t always drop everything to cater to their every whim, but we need a process that will allow users to raise issues and get them resolved. What’s the point of releasing all kinds of new functionality if the existing functionality isn’t sufficient?

I’m hoping to be much more available to the users so that they see me as someone that they can count on. That doesn’t mean just waiting for them to raise issues, but also proactively trying to find issues, show them how they can use the system better, and even volunteering to assist when I see a way that we can use technology to help them do their jobs.