You missed some of the requirements
I find that as software developers, we sometimes lose sight of what it is like to be a user of the systems that we develop. This is ironic since software developers probably consume more software than the average user.
For the apps and systems that I use, I have two very high level yet very important requirements for updates to the application:
- 1. Works as designed (i.e. not buggy, doesn’t crash, etc.)
- 2. Is at least as fast and easy to use as the last version (hopefully faster, but definitely not slower)
Taking the pain
It’s been a rough week for me, mostly due to the fact that we decided to upgrade our solution from Visual Studio 2012/ReSharper 7 to Visual Studio 2015/ReSharper 10. At first, I got excited when I typed “?.” for the first time, but the excitement quickly faded.
- Everything in the IDE felt slower
- Visual Studio would often chew up 60%+ CPU on all cores, even when it seemed like nothing was happening
- ReSharper wouldn’t show me the results of my tests until ALL THE TESTS were done running
- The ReSharper test runner would die a slow death and crash if I ran a lot of tests
- If I open a solution that has a Git repository, I can’t connect to TFS to open work items in the same solution
All of this made me long for the good old days of VS2012 and a version of ReSharper that worked (not to mention that we gave these companies money for these new versions!).
Don’t get me wrong, these newer versions have a lot more features than the old versions. The problem is, I don’t use 90% of them, and they failed to meet my two most important requirements that I mentioned.
I can see how this happens.
Executive: “We need features X and Y so that we can release a new version and sell software!”
Dev team: “But we don’t have enough time to do that well.”
Executive: “That’s OK, just ship it anyway, they’ll purchase it and then we’ll fix the issues.”
In my case, they’re going to get away with it because I don’t have an alternative to Visual Studio and ReSharper right now. But it still feels wrong.
Running through mud
Another example: Why does every new version of an operating system have to get slower? I have a 5 year old MacBook Pro that I had to upgrade from Snow Leopard (which was working great, BTW) to El Capitan because no one was supporting Snow Leopard anymore. Now my MBP feels 5 years old and it’s much slower.
If you’re a Linux person, you’re probably laughing at everything that I’m saying because everything for you is lightning fast with the command line, simple user interfaces, etc. When I was last doing Ruby, we used gVim as our IDE (basically a simple text editor with basic highlighting, basic autocomplete, tabbed windows, and of course the power of Vim). Contrast that with the bloat of Visual Studio.
The opposite experience
This morning, I got the Android Marshmallow update for my LG G4. When I read up on Android Marshmallow, the general sentiment out there seemed to be, “There’s nothing big in this release, just some minor features, increased performance, and better battery life.”
What!!!! I’ve only had Marshmallow for about 4 hours, but I can tell that it’s a little snappier than before. They made minor usability changes in the OS that are nice. I can’t speak for the battery life after just 4 hours, but it doesn’t seem to be any worse than before from what I can tell.
What a breath of fresh air. I don’t have to sacrifice performance for unnecessary feature bloat. I don’t have to buy a new phone to make the latest OS work as designed (right, older iPhone users?). All this makes me a happy user.
You do this to people too
What do your users have to say about the updates you release? Sure, you’re going to have the curmudgeons that don’t like any change, and you can’t please everyone. But too often we ignore the non-functional requirements like performance, usability, and user happiness. Those things might just be more important to your users than those new shiny features you’re working on.